Delivery Policy

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each order.

 

Delivery will take 1-7 business days after the order has shipped. All delivery lead times are estimated and cover only the metropolitan areas. Major metropolitan areas include: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.

 

If you have multiple items on your order, you may receive additional emails for each item.

 

The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. We make every attempt to keep sufficient stock of all wines to avoid out of stocks, however from time to time, this is not always possible.

 

For orders shipped by our carriers to a residential or office address, deliveries are generally made between 9 am and 5 pm Monday to Friday only and exclude certain statutory holidays such as ANZAC day.

 

Our carriers cannot make a call prior to delivery.

 

All our shipments contain valuable wines. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your wine or us the ParcelPoint service. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room.

 

As most carriers require a signature on delivery, the carrier may leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment, amend your delivery address or if so advised, collect the package from the post office indicated on the calling card.  Not all carriers will accept 'Authority To Leave' authorisation and as such we can not guarantee these requests will be followed.

 

In the case of any problems with your delivery, Winery Lane will be in direct contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find it is damaged, please email the Winery Lane Customer Service Team at [email protected]